Relationships, Not Retail: Nordstrom, Customer Service, and Core Values
My experience aside, Nordstrom stands out in the retail industry for their hallmark customer service. For over 115 years, the retailer has been committed to delighting its customers.
Core Values Cost You Something
Most companies have values. They’re usually the kind you see on a poster or inscribed below a reflection pond or on a plaque overlooking a mountain vista: integrity, trust, honesty, teamwork.
Mentors and Moments That Inspired Us
Writer Frederick Buechner once wrote, “You can survive on your own; you can grow strong on your own; you can prevail on your own; but you cannot become human on your own.” We are inevitably shaped by our community, but few people offer something so profound that it transforms our lives.
Happy Holidays from Belief Agency
As we close out 2018 and ring in the new year, we’re taking a moment to thank you—our clients, friends, and fellow storytellers—for all you’ve done for us and others. Happy holidays!
To Build a Purpose-Driven Brand, Start with Belief
Consumers are demanding something greater from their brands: purpose. (And it’s not just those avocado-toast-eating Millennials who want brands that care about something.) All consumers—in every category, all over the world—want more from the companies from which they shop for goods and services.